Positive Reviews
positive:
Staff works 24/7
Hotel's top most feature is the staff. Past guests have expressed their gratitude towards the helpful staff at the front desk. Hotel staff is there 24/7, ready to help and provide excellent customer service, in most of the situation they go out of their way to assist guests with their needs.
positive:
Location is convenient
As reported by past guests, the hotel's location is convenient for someone who wants to enjoy shopping, nightlife or entertainment while staying in Dubai. Also within hotel's proximity are the Dubai's business district. The hotel gives easy access to metro, bus and taxis.
positive:
Spacious and well-appointed rooms
Chelsea Gardens Apartment has been well appreciated by past guests. Rooms along with the bathroom are spacious. Rooms have got enough space for a guest to unpack, move around and not feel cramped which is not a very common feature to find these days.
Negative Reviews
negative:
Breakfast lacks variety
Guests have felt that there is a scope of adding more dishes to the buffet breakfast as at the moment, there are limited options. Moreover, there aren't any good bakery items in the menu, which has not pleased many guests.
negative:
Concerns with cleanliness and hygiene
Past guests expressed their concerns over the cleaning standard they noticed during their stay at the hotel. Guests expressed concerns over mouldy bathroom, dirty towel and stains on bedding in guest rooms.
negative:
Gym facility- Poor
Chelsea Gardens Apartment has got gym facilities for its
guests however some of the past guests have mentioned that gym is not big enough
to accommodate high number of people at the same time. Guests have also
indicated their discomfort over the less amount of machinery in the gym.