Positive Reviews
positive:
Close to downtown Victoria
Many guests have raved about the location of this property. The hotel is right along the Trans-Canada Highway, which turns into Douglas Street in downtown Victoria. From Douglas Street, all of the city's main attractions are easily accessible.
positive:
Very secure property
Past guests have mentioned that this hotel is very secure, as you are required to have a key card into get into the parking garage, the elevator, and the rooms. Because of this, guests have felt that they and their belongings have been completely safe while at this hotel.
positive:
Free underground parking
This property offers free underground parking, which has been appreciated by many hotel guests. There are plenty of spaces for everyone in this lot and it is easy to get in and out of, too, which guests have been happy about.
Negative Reviews
negative:
Uncomfortable beds
Guests have complained about the beds in the rooms, as the mattresses are quite soft and this has led to some sleepless nights. There have been reports of the beds being smaller than advertised, as well.
negative:
Tired and dated looking
There have been complaints about the rooms at this hotel looking tired, old, and dated. The rooms could use a renovation, according to guests, as new fixtures and updated furniture would make them much more appealing.
negative:
Issues with the pool
A number of guests have experienced issues with the hotel's swimming pool, as the water tend to be quite cold and it isn't always clean. This has led to guests frequently avoiding the pool altogether, as it doesn't always provide a relaxing experience.