Royal Square Hotel (Marston Green, United Kingdom)

The customer service provided by the Heath Lodge Hotel was greatly appreciated by many past visitors. It was regularly stated that the hotel's staff members were really welcoming, friendly and considerate.

The complimentary full English breakfast at the hotel is produced to a great standard - according to the sentiment of most former guests. Along with plenty of variety including continental items, the breakfast was regarded as tasty and freshly cooked.

Based on overall feedback, the Heath Lodge Hotel maintains a high level of hygiene overall. A lot of previous visitors were very happy about the cleanliness of both the rooms and public spaces of the accommodation.

Whilst it was seen as convenient for travelling by transport to the nearby National Exhibition Centre and Genting Arena, the location of the Heath Lodge Hotel was not ideal overall for previous guests. In particular, there is said to be little in the way of restaurants, shops and attractions within reasonable walking distance from the hotel.

The rooms at the hotel, according to various past visitors, can be very cramped and confined, with the en-suite spaces especially highlighted in that regard. Furthermore, the rooms were described as showing wear and a lack of general maintenance.

Numerous former guests were critical about the soundproofing of the rooms at the Heath Lodge Hotel. It has been claimed that the walls are thin, which can result in hearing disruptive noise from others staying at the accommodation.