Positive Reviews
positive:
Direct access to a world-class beach
The resort's beach is absolutely stunning. The landscaping is beautiful with plum trees throughout the property and many other exotic tropical plants and trees. You'll enjoy the open-air bar. If you'll ever go back to Maui, you would have to go back to this hotel just to be on that beautiful Kaanapali Beach.
positive:
Beautiful and clean cottages
Royal Lahaina Resort's cottages are very large with a great sitting area to view the ocean. The bed is comfortable and may challenge your notion about the best beds. The bathroom is well appointed with a large all-tile shower. Moreover, the room also has a small fridge for storing snacks or beverages.
positive:
Many food choices for breakfast
You will love your mornings here. Excellent breakfast is served daily with quality food. You can enjoy a wide variety of cooked foods, fruits, cheeses, cold cuts, and more. Guests can't get enough of their special omelet and brewed coffee.
Negative Reviews
negative:
Unresponsive and cold staff members at times
You might find yourself ignored at the reception. Furthermore, some of the staff may seem unhelpful and unresponsive with your requests. Always ask nicely, and having patience all the time will not hurt.
negative:
Crowded restaurant
There are days when it's difficult to find a seat in the hotel's restaurant. You need to rush to get a table. Once you have a table though, you must not leave it unattended even for a second or you will lose it. However, there are a lot of dining options outside the establishment.
negative:
Poor Wi-Fi Connection
Wi-Fi connection in the entire establishment may be free, but is very slow in public area especially in places where there are many guests. Some rooms do not even have reception, which could be troublesome for business travelers.