Positive Reviews
positive:
Spacious, family-friendly apartments
Many guests appreciate that the rooms are comfortable, and there is enough space for extra beds, and add that the kitchens have ample crockery and dishware to prepare proper meals. Others mention that the bedding is premium, and love that the living and dining areas are spacious, and the bathroom floors are spotless.
positive:
Convenient location
Several guests note that there are five major hospitals nearby, and appreciate that many convenient stores are a short walk away, and there is a bus stop near the front entrance. Others add that some adjacent streets are in the Free Tram Zone, and love that trips to the Great Ocean Road, which is also close by, provides exciting activities such as koala watching, surfing and parachuting.
positive:
Friendly and flexible staff
Many guests appreciate that the manager is flexible to changes in booking dates, and love that housekeeping is meticulous and responds to requests for extra beds and toiletries with a sense of urgency. Others add that tour assistance is provided in a professional manner, and say that the check-in process is smooth.
Negative Reviews
negative:
Parking spaces feel tight
Some guests note that the parking spaces are not designed for large vehicles, and say that the lanes are narrow. Others dislike that there is limited space available for the handicapped.
negative:
Wireless router does not connect
A handful of guests mention that devices take a long time to connect to the router, and note that Wi-Fi signals are weak, and the Internet connection is slow. Others add that connections to the router drop frequently, and dislike that the network is not secure.
negative:
Limited amenities
Some guests dislike that the front desk closes early, and say that the lounge has limited seating. Others add that the property does not feature a fitness centre.