Resort Viceroy Snowmass (Snowmass Village, USA)

Satisfied guests say it is the service that sets this hotel apart. Employees are exceptionally warm and genuine, and have been known to go out of their way to accommodate all sorts of requests. People have said the staff makes them feel like they know them personally, and highly recommend staying here.

Winter sports enthusiasts seem to love that the property is ski-in/ski-out putting them that much close to the slopes. Along with the great location, the hotel has a valet skiing staff who can assist with lift tickets, boots, gear and more.

Getting around Snowmass is that much easier and enjoyable thanks to complimentary transporation through the hotel. Guests who have used the service have said that the drivers will take you just about anywhere around town, and pick you up later.

Individuals who are sensitive to noise should not book rooms that are on the lobby level because it can get loud. Light sleepers have said that the lack of sound proofing actually affected their sleep.

On the days that the spa is short on staff, service has not been the best. Specifically, parties who want to get services like pedicures done at the same time may not be able to do so. Also, everybody has different preferences when it comes to massage pressure, and people have said that they felt the experience was unbalanced, with attention being placed on one side of the body over the other.

Guests have expressed their frustration over extra charges not appearing on the bill until check-out. Specifically, resort fees and valet parking fees don’t show up until later in the stay, and take some by surprise.