Positive Reviews
positive:
Outstanding Customer Service
The staff go above and beyond for their guests' comfort here, arranging for trailer and boat parking as needed, (ask in advance please), and special occasions like anniversaries and birthdays will be met with any luxuries requested. Champagne, chocolates and beautifully-arranged rose petals are just a few of the options. If you need anything extra from the front desk, be assured this won't be a problem. Every department receives high praises on their customer service here!
positive:
Lovely Location
This nicely-refurbished locale is perfect for the lake lovers; Lake Geneva is directly across the street. Situated right on the main stretch of road, you can walk to anything in downtown Lake Geneva - restaurants, shops, bars - in minutes. Indoor/outdoor pools, kiddie splash pools, kids' activities by the pool, a poolside bar, a sauna and hot tub, coffee shop, health club, and Sprecher's restaurant on-site.
positive:
Spacious Suites with Full Kitchens
Impressively large suites provide ample space and convenient full kitchens with refrigerators, microwaves, glassware, plates, utensils and kitchen appliances. (Please note: only the Dover Loft and Commodore Suites feature ovens.) Fun for late night snacks or mixing up home-made cocktails! Some rooms provide fireplaces while others have hot tubs. Balconies/patios offer stunning views, some even overlooking sparkling Lake Geneva.
Negative Reviews
negative:
Outdated Decor & Amenities
Some guests felt their rooms were like flashbacks to the 80's or 90's. Pastel decor with outdated artwork, keys that don't work, poorly cleaned areas, paint peeling, drywall chipping off, noisy appliances, teeny tiny showers, and misinformed signage/brochure advertisements, especially pertaining to times of operation for room service and espresso bar.
negative:
Weak Wi-Fi
Some guests had consistent trouble connecting to the Wi-Fi.
negative:
Debit Card Debacle
Consider avoiding use of your debit card on-site; some stated they had been substantially overcharged at the poolside bar.