Resort The Condado Plaza Hilton (San Juan, Puerto Rico)

This hotel is the perfect peaceful getaway. With panoramic beach views, you are seconds from an ocean-side stroll. The sounds of gently crashing waves will send you to sleep of an evening. If you get tired of doing nothing, a quick taxi ride takes you to the heart of the action.

Reviewers are consistently impressed with this hotel's impressive array of swimming pools. With fun activities and water slides for the kids and friendly staff circling with delicious cocktails for the adults, many find the soft poolside sun loungers are the perfect place to while away a blissful holiday.

While public transport links to town are good and taxis safe and reliable, there's a chance you won't ever leave the comfort of your resort. Many guests find the abundance of entertainment and dining options on-site more then enough distraction. With bars, restaurants, resort shops and a casino, you're truly spoilt for things to do.

While the immaculate lobby continues to impress arriving guests, haphazard housekeeping in other parts of the hotel has disappointed some reviewers with higher expectations. Reports of stained carpets that smell of mould, dirty bathrooms and terraces, and a less-than-well-maintained pool area suggests that small improvements in this area are needed.

Although most have an enjoyable stay, some reviewers - especially those who have frequented the establishment over time - note that the building and some things in it have seen better days. An outdated façade offers a less than warm welcome, while ageing interiors belie the chain's reputation. Old, broken down elevators are a repeat concern.

From time to time a guest experiences problems at check-in that unfortunately tarnish the entirety of their stay. From frosty first receptions to mix-ups with bookings to long waits while rooms that should have been ready are readied, some arrivals feel front-line services could be greatly improved.