Positive Reviews
positive:
Cheerful, professional staff.
The reception and wait staff have received many rave reviews for their personable and professional customer service. Guests often comment on their smiling faces and their willingness to "go the extra mile" to make them feel welcome. Compliments are also due to the chef; many guests rave about the appetizing choices at the breakfast buffet, and note that they set off well-fuelled for a day of golfing or sight-seeing.
positive:
Clean, comfortable rooms with a view.
Most guests find the rooms to be sparkling clean, with comfortable furnishings and plenty of space, particularly in the bathrooms, which feature separate bathtubs and walk-in showers. Few fail to mention the serene views of the hotel's extensive grounds and the general atmosphere of "peace and quiet".
positive:
Excellent golfing.
Several guests describe the three 9-hole golf courses on the property as exceptionally well maintained and a "joy to play", very hilly with challenging greens. Those who do not golf generally do enjoy the view of their fellow guests playing, as well as the beautiful surrounding countryside, from the Terrace Bar.
Negative Reviews
negative:
Disappointing spa...
Though many guests enjoy their treatments, the spa facility seems to be the hotel's weakest point, with many guests noting the pool and changing areas are small, dated, and in need of some maintenance.
negative:
Not aging gracefully...
The QHotel Hellidon Lakes Golf & Spa is an older building, and several guests have noted that the bedrooms are ready for refurbishment, describing the decor and finishes as "worn." Some guests were dismayed to find peeling wallpaper, chipped tiles, or cracked basins.
negative:
Not so fit for the fit...
Some guests were let down by the out-of-date fitness centre, while others were disappointed by the lack of walking trails on the lovely grounds.