Resort Hard Rock Hotel Riviera Maya (Puerto Aventuras, Mexico)

Guests have found the rooms and suites at this Riviera Maya resort to be of an excellent overall standard. Highlights for many have included the private balconies and hydro spa tubs. Guests who mention the quality of the Wi-Fi in their reviews rate both speed and reliability as excellent.

There’s little chance of you ever feeling bored here. Previous guests have found the choice of activities excellent, with many included in the all-inclusive rate. Of course, if you just want to chill, the expansive pools and private beach provide the perfect settings for you to do just that.

Guests have enjoyed the selection of restaurants at this resort, finding that there is sometimes to suit every appetite. The quality of the food and wait services is generally described as excellent.

Guests are generally impressed with the adults-only section of this resort. However, those guests with children were disappointed to realise that many of the restaurants only admit adults too. This limited the on-site dining options fairly considerably.

Make no mistake that this is a massive resort and while many guests have rated the standard of service here highly, other have not been quite so impressed. The main problem appears to be that with so many staff, it is difficult to get any member of the team to take full ownership of resolving any problems.

Guests occasionally mention that they felt under pressure from staff to attend a timeshare sales presentation, also reported that the staff isn’t averse to calling rooms to try to sell packages and excursions - sometimes as early as 7am. Not all that many people are thrilled by the prospect of fielding sales calls so early in the morning.