Positive Reviews
positive:
Memorable dining experience
Several guests appreciate the ocean and pool views of the Taboga Restaurant, and love the Japanese cuisine at the Sakura Restaurant. Others add that the Mediterranean cuisine available at the Los Olivos is of high standard, and appreciate that the seafood is fresh, and there is a wide selection of imported wines and spirits.
positive:
Relaxing spa
Many guests comment that there are four treatment rooms, and appreciate that the staff are highly-trained and friendly. Others add that there are a large number of services available, including manicures, body scrubs, body treatments, and hydrotherapies, and appreciate that the separate couples treatment room provides a relaxed and secluded environment.
positive:
Entertaining private beach
Several guests appreciate that the private beach offers a host of fun activities for the whole family, including scuba diving lessons, snorkeling excursions, and motorized water sports. Others add that there are ample sun loungers and parasols on the beach, and appreciate the complimentary towels and beach toys.
Negative Reviews
negative:
Some staff not fluent in English
A handful of guests note that some members of staff are not fluent in English. Others add that there are several multilingual staff on-duty, and appreciate that the manager is helpful and assists guests when English-speaking staff are not available.
negative:
Rooms not maintained
Some guests mention that the rooms are dusty, and the bathroom floor is stained. Others add that the coffee is not replenished, but appreciate that the manager is efficient, and requests for housekeeping service and repairs are handled with a sense of urgency.
negative:
Ineffective air-conditioning in common areas
A handful of guests comment that air-conditioning is not effective in the common areas, and the property can get hot in the summer months. Others add that the on-duty staff are helpful, and repairs to the air-conditioning units are handled swiftly.