Resort Golden Nugget Lake Charles (Lake Charles, USA)

Past guests visiting the hotel and casino have been wowed by the outdoor pool complex. Featuring a pool, lazy river, swim-up bar, cabanas, daybeds and fire pits, the complex proves to be a great place to escape the bustle of the casino and while away an afternoon.

Guests are generally impressed with their accommodations, describing them as comfortable and spacious. The hotel is said to still retain a feeling of newness, with amenities and furnishings in good condition. In particular, hotel suites prove very popular and are said to be well-appointed.

The majority of employees at the hotel offer a polite and friendly service, according to reports. Past guests have enjoyed their interactions with staff members, who are said to be happy to assist.

From lengthy check-ins to long waits at dinner, reports suggest that service can be slow at the hotel and casino. Within the casino, guests have described scenarios in which drinks arrive long after they were requested, while many guests have sat twiddling their thumbs while awaiting the menu in restaurants.

Casino-going veterans report that the Golden Nugget's slot machines are not the most generous they've ever encountered. According to reports, these slots offer stingy pay outs, to the disappointment of those spending time playing.

Unlike hotel suites, traditional rooms are not equipped with a refrigerator, a detail that proves to be unpopular with many guests. Many have implied that they expect a four-star property to include refrigerators in all rooms.