Positive Reviews
positive:
Some helpful amenities
Guests flying in to the city enjoyed having the free shuttle bus to and from airport. Others had a great time in the casino, which they stated had a higher chance of winning than a lot of others, and the daily giveaway was another crowd-pleaser. The gym, valet parking and the circus acts and the games for children were also reported as being worth your money.
positive:
Great location
The hotel is within walking distance of many attractions such as the Pioneer Center for Performing Arts, the River Walk and City Plaza.
positive:
Decent dining options
Guests noted that the food being served at the buffet restaurant was of good quality and affordable, and the restaurant also received good reviews and guests were especially happy with the friendly and attentive staff there.
Negative Reviews
negative:
Rooms in need of renovation
Guests found the rooms to be quite outdated, and they cited that the furniture was old, the rooms had a bad odor, and the air-conditioning units were loud and ineffective.
negative:
Housekeeping services not always efficient
Several guests reported finding trash previous guests left behind, hair in their beds, uncleaned toilet seats and dirt behind the furniture. They also noted that the carpets were dirty and the shower curtains should be replaced.
negative:
Some staff not customer-service oriented
Several guests pointed out that they had a run-in with some of the staff members, with issues concerning the security staff being the most frequent concern. Guests noted that the staff members had overstepped their boundaries and were rude and intimidating. Moreover, they didn't follow up on incidents where guests filed charges for break-ins.