Resort Banyan Tree Mayakoba (Playa del Carmen, Mexico)

From reception to housekeeping to service, the staff gives celebrity like treatment to all their guests through the extraordinary level of customer service. Past guests have mentioned that the staff went out of the way to assist guests with their needs that really delighted them.

With ample eating options at the on-site restaurants of Banyan Tree Mayakoba, you can find food for every palate. The extensive range of delicacies, light meals, beverages and drinks has been loved by past guests.

The luxurious villas at this property speak for themselves and can be well defined as comfortable and cosy. Past guests have mentioned that the rooms would never disappoint in terms of class and offer you a memorable stay.

Banyan Tree Mayakoba's reception area certainly steals the show, but as you enter the guest room, you might be disappointed. The rooms are smelly because of humid weather and seem suffocated as you can't open the windows, this has not been appreciated by guests.

Though the hotel looks good on the outside with its scenic beauty, but that wasn't able to please all guests. As mentioned by past guests, some of the rooms have outdated furniture and demand retouching at certain areas with its furnishings and bedding.

While most of the guests have enjoyed the luxury at this property, some have felt that the hotel is slightly over-priced compared to the amenities. Even the restaurants and bars charge unreasonable for basic dishes and drinks as per past visitors.