Positive Reviews
positive:
Central location
A stay at this hotel places you in the heart of Chicago's downtown district and, thus, within walking distance of many of the city's key attractions. You can enjoy a stroll along the river, catch a show at a local theater, or check out some of the area's great shopping and dining options.
positive:
Modern and spacious rooms
Guests are highly complimentary about the rooms at the Renaissance Chicago Downtown. The river view rooms seem to impress the most, but you'll find the standards of all the rooms is high. The included amenities are high quality and put everything you need during your stay close at hand.
positive:
Friendly and accommodating service
Complementing the fun location and comfortable accommodation at the hotel is a standard of customer service that it seems you'll remember for all the right reasons. The staff is friendly, welcoming, and quick to respond to queries and requests from guests.
Negative Reviews
negative:
Some complaints of noise
Although the location is definitely a highlight of this property, being in the downtown district does come with some associated noise. It's worth asking for a room on an upper floor if you think this may bother you.
negative:
No desks in rooms
A number of business guests comment on the lack of desks in the rooms at this hotel. Considering the property is popular with corporate travelers, it does seem like adequate workspace would be among the selection of provided amenities.
negative:
Parking situation may disappoint
The cost of valet parking (the only parking option) at this hotel attracts a fair amount of criticism. Also, spaces are not available for oversized vehicles. Off-site parking is available, but this also attracts a considerable charge.