Radisson Blu Plaza Hotel, Helsinki (Helsinki, Finland)

Most guests give the reception team high marks for their friendly, helpful service, often commenting on their smiling faces and their willingness to answer questions, provide directions, and recommend restaurants or sights. Any issues are generally resolved cheerfully and efficiently. The wait staff and housekeeping team also get rave reviews for the high quality of their work.

Though the building itself retains much of its original circa-1917 charm, many of the recently renovated guest rooms feature a very modern look with bright colours and the latest in technology. Guests rave about in-room saunas, televisions in the bathrooms, and high tech lighting. Most find the Wi-Fi works well across several devices, and agree that the Magic Beds live up to their name.

Guests can reach most of the major tourist sites, including Ateneum Art Museum, Helsinki Cathedral, Senate Square, and Kiasma Museum of Contemporary Art in five to fifteen minutes on foot. Those who wish to explore further out can catch the train at Helsinki Central Railway Station, just a few steps from the hotel entrance. There are also many restaurants, cafes, and shopping well within walking distance.

Though most guests are pleased with the selection of hot and cold items on offer at the Super Breakfast Buffet, others have noted that the dining area can get crowded and a bit too "chaotic" at prime times.

Several guests have noted that the fitness area is very small; however, guests willing to go off site for their workout appreciate that the hotel offers them free access to a local gym.

Though most are pleased with the customer service, a small group found that their issues were not addressed promptly or effectively.