Positive Reviews
positive:
Central location
Many guests comment that the hotel is close to all important attractions in the city including Preah Ang Chek Preah Ang Chom and Angkor Trade Centre, and add that many restaurants are bars are just minutes away. Others note that the Tourist Information Office is within walking distance, and say that the property is easy to find.
positive:
Helpful staff
Most guests state that employees are helpful with arranging complimentary shuttle service to and from the airport, providing guests with necessary information about the hotel, and booking sightseeing tours. Others mention that receptions always greet guests with a smile and speak good English.
positive:
Great outdoor pool and spa service
Many guests note that the outdoor pool is spacious with plenty of sun loungers and umbrellas, and add that waiters at the pool bar are friendly and attentive. Others comment that Opal Spa centre features several treatment rooms with massages, facials, and body treatments, and say that a sauna is also available.
Negative Reviews
negative:
Breakfast needs improvement
Several guests report that the complimentary breakfast is the same every day, and state that there is also not much to choose from. Others mention that portions at the onsite restaurant could be bigger, and say that meals are on the expensive side.
negative:
Inconsistent Wi-Fi
Some guests point out that the Internet in rooms is slow and disconnects often. Others comment that Wi-Fi in the pool area is also unstable, and add that the connection is bad, even in the lobby.
negative:
Loud air conditioning
Several guests feel that the air conditioning in rooms is loud. Others mention that the AC unit cannot be controlled from the rooms themselves.