Positive Reviews
positive:
Appealing town centre location near the seafront
Beachgoers appreciated being just steps away from Eastbourne seafront with its beaches and Victorian architecture. Guests were also pleased to be in the bustling town centre as they could easily walk to shops, dining options and the railway station. There were also conveniences nearby such as bus stops, petrol stations and supermarkets. Moreover, the location also offered a handy base for lovers of the great outdoors wishing to explore the beautiful South Downs National Park, which was just a short drive away.
positive:
Clean, updated rooms with cosy beds
The remodelled rooms with fresh decor and cosy beds boasting pocket-spring mattresses won praise from guests, who often described them as straightforward but well-maintained, spacious and clean. Those looking to keep accommodation costs down often remarked that they got reasonable bang for their buck as the room rates were fairly competitive.
positive:
Popular breakfasts and good customer service
Reviewers were upbeat about the helpful, professional and pleasant employees, who provided good customer service. Although breakfast wasn’t included, many diners liked the plentiful portions and freshly-prepared food in the mornings.
Negative Reviews
negative:
Occasional issues with free Wi-Fi
Although guests welcomed the provision of free Wi-Fi, there were occasional complaints from some critics about weak signal strength and sluggish speeds in certain areas of the hotel.
negative:
Mixed feelings about restaurant food
Despite the fact many diners were impressed with the breakfast options in the restaurant, there were mixed reports about other meals. Some critics claimed the food was nothing special or took issue with the limited menu choice.
negative:
Parking frustrations encountered
The lack of on-site parking at this hotel bothered some motorists. However, guests could take advantage of discounts at a private car park around the corner or use public spaces nearby for free overnight parking.