Premier Inn Caerphilly Crossways hotel (Caerphilly, United Kingdom)

Guests frequently welcomed the way the staff were friendly, helpful, accommodating and had plenty of good local knowledge. Furthermore, diners largely had good things to report about the service and wide menu at the adjacent pub restaurant. It reportedly offered a family-friendly vibe with its kids' menu and play area. In the mornings, the delicious and filling cooked breakfasts were a hit with diners.

This hotel won praise for its handy location close to the A468 for easy access to Caerphilly town centre, the railway station and castle plus Cardiff, Newport and the M4. Many area attractions and scenic landscapes were also within striking distance. The petrol station nearby and free ample on-site parking were welcomed by drivers.

Reviewers often said they felt the rooms were cleaned to a good standard and were more than adequately spacious, comfortable and well-equipped for their needs. There was praise for the powerful showers and the big Hypnos beds with deluxe mattresses went down well with most guests, including the fussiest of sleepers. In addition, the room rates were usually inexpensive.

Critics occasionally bemoaned the way the rooms lacked sufficient power sockets for charging all their devices or complained about being unable to adjust the temperature to their liking. A few claimed the bathrooms could be remodelled to bring them up to a more modern standard.

At times, some diners mentioned they were left waiting rather long for their food during peak periods, giving them the impression the service was a little chaotic.

Traffic noise was reportedly audible at time for some light sleepers staying in rooms facing the road outside.