Portland Regency Hotel & Spa (Portland, USA)

Guests were complimentary about the hotel's leisure facilities including the on-site spa and fitness center. Those who had treatments said that they were carried out by professional and knowledgeable therapists and that they found the experience very soothing and relaxing. The gym was also popular with many guests who said that it was well presented and contained modern equipment.

The hotel is centrally located and guests were pleased to find that they could walk to many of the city's landmarks including the Old Port and the Harbor. Those who wanted to dine out only had a short stroll to some of the numerous cafes and bistros whilst many also appreciated being close to the main shopping area.

Guests said that the level of service at the hotel was quite high and appreciated all the little extras such as complimentary coffee and pastries delivered to their rooms in the morning as well as the evening turn down service.

The decor in the rooms has been described as dated with guests objected to the old fashioned furniture and upholstery as well as the dark painted walls. Many observed that the rooms have not been modernized for the past few decades and are now in need of refurbishment.

Guests who used the air-conditioning units in their rooms said that they were very loud and that due to the disturbing noise many were reluctant to switch them on in the evenings as they interrupted their sleep.

Those who wanted to connect to the internet from their rooms were disappointed to find that the signal was very weak and many said that they were unable to connect from their rooms throughout their stay.