Positive Reviews
positive:
Within walking distance to attractions
The hotel is just meters away from the beach and within easy walking distance of the downtown area including shopping, a selection of local restaurants and cafes, bars and nightlife. Local activities also include horse back riding, jet ski hire and ocean cruises.
positive:
Beautiful rooms and amenities
Guests reported that the rooms are clean, well appointed, comfortable and quite. Some rooms feature a furnished balcony and offer picturesque views of the beachfront and ocean. Guests with pets were happy with the pet friendly amenities. The grounds, including the swimming pool overlooking the ocean, are also clean and beautifully maintained.
positive:
Friendly and attentive staff
The hotel staff have been described as friendly, courteous, attentive and showing gracious hospitality. Guests commented that staff went out of their way to provide assistance and create a welcome atmosphere, and any problems reported were addressed quickly.
Negative Reviews
negative:
Slow check in process
While most customer service reviews were favorable, at times the check in process can be slow. Some guests complained of long waiting times at the front desk for check in even when several front desk staff were available.
negative:
Expensive on-site dining
Some guests felt that drinks and meals offered at the on-site restaurant were on par with continental US prices and expensive for what was offered. Other guests complained that the food offered was unpalatable and recommended that guests explore local dining options.
negative:
Unreliable air conditioning
Some guests reported that their air conditioning unit did not function properly, and as a result the rooms were either too cold or too hot.