Panorama Hotel (Mexico City, Mexico)

Many guests mention that several buses to the downtown districts and the airport are available, and comment that the Fine Arts Palace and the shopping and entertainment hub at Reforma Centro Avenue are easily accessible. Others add that the Zocalo district offers a host of colonial landmarks, rooftop restaurants and museums, and love that the famous archaeological site of Tlatelolco is nearby.

Several guests comment that the suites are spacious, the furniture is modern, and the walls are adorned with beautiful paintings and elegant tapestries. Others add that the Jacuzzi tubs are large and luxurious, and appreciate that the living area is expansive, the windows are large and there is ample room for large families.

Many guests appreciate that private security guards are present at all times and frequently patrol the property, and love that staff are present all the time. Others add that there are security cameras in the parking area, and appreciate that entry and exit points are guarded.

Guests say that many front desk staff members have difficulty speaking in English, and dislike the fact that housekeeping staff cannot comprehend basic requests. Others add that English-speaking staff are difficult to find during the peak holiday season.

A handful of guests dislike that breakfast, lunch and dinner are not served on-site, and say that the room service menu is limited. Others add that coffee and tea are not available, and there is no on-site bar.

Some guests say that the lobby and lounge feel stuffy during the summer, and mention that the air conditioning is not effective. Others add that the hallways lack ventilation, and dislike that staff does not respond to requests for repair in a timely fashion.