Positive Reviews
positive:
High standard of service
The staff at the resort almost unfailingly impress guests with their friendly nature and can-do attitude. Check-in runs smoothly and the service just gets better from there, with many guests describing how the staff is helpful and on top of things.
positive:
Clean, comfortable, and quiet accommodation
Whether staying in one of the resort's rooms, suites, or condos, guests describe the accommodation at the Ocean Reef Resort as clean, comfortable, and quiet. There's a decent choice of amenities on offer, although guests particularly appreciate the private balconies.
positive:
Excellent choice for families
There is little doubting the appeal of this resort for families. Quiet and spacious accommodation aside, the kids will love the nearby beach, as well as the water park and sports facilities. And if you fancy a rest, you can let your little ones attend the resort's kid's club.
Negative Reviews
negative:
Old cookware
Although guests appreciate the range of amenities included in the accommodation, several mention that they found the cookware was bordering on ancient. This was a source of disappointment, especially considering that standards here are generally high.
negative:
Smoking allowed on balconies
A number of guests were disappointed to find that the resort allows guests to smoke on their balconies. Although the balconies are private, the smell of smoke tends to travel.
negative:
Occasional complaints
Although feedback about the Ocean Reef Resort is typically extremely positive, occasional complaints arise. A few guests thought the price of drinks in the Banana Boat Lounge were a little pricey and a couple of others report that their room was not serviced daily. Some reviews also mention some wear and tear around the resort.