Positive Reviews
positive:
Five star facilities
You don't even have to leave the hotel once you arrive. Guests enjoyed the facilities so much, and said there was so much to do like tennis, squash and an indoor pool available that they spent most of their time relaxing on-site.
positive:
Views like no other
With views overlooking the Shotover River, the mountains, and the gorge, most visitors found a comfortable spot on their private balcony with a glass of wine, or a cup of hot coffee and watched the awesome sun sets. Several guests also waited each morning for the beautiful sun rise too.
positive:
Extra special spa facilities
If you are in the mood for being spoilt, then the full-service spa is definitely the place to be. Guests could not deny how refreshed and revitalised they felt after the treatment they received, and many guests actually sneaked in one more session before they left.
Negative Reviews
negative:
Staff could be a touch friendlier
There have been a number of complaints from visitors about the attitude of some of the breakfast staff, saying that visitors felt like they were a bit of a nuisance when they needed something, or when one of the dishes ran out and needed topping up.
negative:
Pool not warm enough
The indoor heated pool was, according to many disgruntled guests, not heated at all. Visitors who were looking forward to a relaxing swim were in for a rude surprise when they felt the temperature of the water, and opted to enjoy an alternative activity instead.
negative:
No issues reported.
So far, no recent negative opinion has been expressed by guests about this hotel.