NU Hotel Toronto Airport (Mississauga, Canada)

The hotel is a five-minute drive from Toronto Pearson International Airport, making it a convenient choice for air passengers arriving and departing the hotel as well as those facing a wait over. The hotel offers a shuttle and park-and-fly packages.

Many guests have been hesitant upon arrival thanks to the hotel's unpleasant exterior appearance. However, guests report that the inside of the hotel is much nicer with modern rooms said to be fresh and comfortable.

So far, no other recent positive opinion has been expressed by guests about this hotel.

Poor customer service is a common criticism of guests staying at the hotel. According to reports, employees are not always friendly and can be impersonal and unenthusiastic.

Guests often face a delay at check-in, according to reports. It appears that the hotel shares space with a car rental company, with the front desk staff responsible for both. As such, many guests have had to wait for the rental car line to die down before being able to check-in.

While some guests have found the hotel's airport shuttle service to be convenient, others have been less impressed. Reports of long waits and slow journeys are commonplace. Meanwhile, a large number of guests have been disappointed that the shuttle staff does not offer any help when it comes to unloading bulky and heavy luggage.