Nova Highlands Hotel (Brinchang, Malaysia)

If guests could look past the construction works in the immediate area, they described beautiful views of the highlands. These are really what brought them to the area, so they were very happy to have a commanding view of them right from their hotel room.

Whatever other issues guests may have had with the apartment, lack of parking certainly wasn't one of them. Guests mention that the hotel is built on top of a huge base that has both a shopping centre and a very large parking complex.

It was perhaps the spaciousness of its rooms that guests most appreciated about the hotel. They were described as much bigger than standard hotel rooms, and certainly bigger than they were expecting.

As late as April 2016, guests were still reporting that there was significant construction taking place in the area around the hotel. Naturally this didn't make the best first impression, and guests also complained about noise from the construction works disturbing them in the morning.

While the staff at the resort did also receive compliments, there were perhaps too many complaints to ignore. Quite a number of guests mention that they experienced indifference, and sometimes even rudeness, from staff and speculated that it might be due to apparent staff shortages.

The majority of guests did not think highly of the cleaning team at Nova Highlands Resort. Many report that their rooms were really not cleaned to a reasonable standard on check-in, and they had to ask for them to be cleaned again, or do some spot cleaning themselves, before they felt comfortable.