Positive Reviews
positive:
Friendly and accommodating staff.
The majority of guests seem to find staff friendly, accommodating and attentive. Guests mention Tabatha in particular as being especially friendly and helpful. Guests comment that staff in general are warm and welcoming and make the hotel feel special.
positive:
Charming rooms.
Guests largely seem to find the bedrooms characterful and charming. Rooms are reportedly traditionally styled and furnished, whilst maintaining a sense of modern convenience and comfort. Guests comment that beds are comfortable and that bathrooms are perfectly adequate.
positive:
Beautiful surroundings.
A number of guests comment that the hotels surroundings, and the town of Chipping Campden in general are lovely, providing a sense of retreat and escape. Guests comment that there are a number of sights in the Cotswolds which are within easy reach of the hotel.
Negative Reviews
negative:
Small breakfast portions.
There are a couple of reviews reporting small breakfast portions, described by guests as measly. Guests comment that supplements for the cooked breakfast are not accommodated, and that the service here is disappointing.
negative:
No lift service and narrow staircases.
A few guests mention the fact that there is no lift service available in the hotel, and that the staircases are very narrow, making it potentially difficult with suitcases. However, the hotel does have ground floor bedrooms for guests with limited mobility.
negative:
Restaurant and bar sometimes busy.
A few reviews indicate that the restaurant can become rather busy at certain times and on certain days. Guest comment that, during busy times, they have to wait a long while for food and service.