Nightcap at St Albans Hotel (Melbourne, Australia)

Guests mention that the staff at this hotel are very helpful and kind. They will assist guests with whatever requests they have and listen to their complaints. They also offer guests ideas on what to do and see in the local area, as well as provide directions.

Guests state that this hotel is in a good location and is near restaurants, metro stations and shops. There is also a playground right next to the hotel. There are transit links nearby and you can get to many places on foot from this property.

Guests mention that even though the rooms are not that clean, the beds are very comfortable to sleep in. They state that the beds are soft and do not have any lumps or springs sticking through them.

Guests mention that the hotel is in need of better soundproofing. They state that they could hear their neighbours in the other room speaking loudly throughout the day and night. Guests could hear mechanical noises in the roof as well and they could hear the traffic from the street.

Guests state that the staff is not always there when you check in at odd hours. They mention being stuck waiting for someone to show up to check them in. They believe that the reception service should be 24 hours so every guest is welcomed and taken care of.

Guests state that the rooms at this property are not that clean. They mention that the floors are dirty, the sheets on the beds are stained and that there is dust and grime everywhere. They did not feel as though the housekeeping staff put any effort into cleaning up the rooms after each guests stayed here.