Positive Reviews
positive:
Lovely and refreshing pool area.
Napa Mermaid invites you to an invigorating swim through its large outdoor pool and indoor pool with a heating system. There is always a sun lounger for everyone and a pool for the kids. Moreover, an amazing water park can be reached within ten minutes.
positive:
Hotel is ideal for special events.
There are a lot of special events such as weddings and birthday parties held in this hotel. The state of the art facilities highly contribute to the success of these events. Furthermore, the organisers are brilliant and are very open to suggestions.
positive:
Experience a five-star treatment.
This hotel may not have a five-star status, but it gives you a five-star experience. It offers great deals. However, the best asset of this hotel is its staff. The employees treats you like family, pays attention to detail, and are multi-lingual.
Negative Reviews
negative:
Issues with the toilets.
Some previous guests leave tissues on the toilet. Moreover, some of the toilet bowls have dark marks on them. If this bothers you, contact the staff on the front desk. A cleaner will be sent immediately to clean the bathroom.
negative:
Minor issues with the windows.
The atmosphere will definitely improve if the hotel undergoes a refurbishment to increase the size of the windows since they are small. However, the natural light can still enter your room. Moreover, the ventilation is quite good since the air conditioners work well.
negative:
Cracked tiles.
There are times when there are a few broken glasses or cracked tiles in the rooms. You have to be extremely careful especially if you have your kids with you. You are encouraged to carefully inspect the rooms upon arrival. If there is any problem, notify the staff to get rid of it.