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    Nairobi Serena Hotel (Nairobi, Kenya)

    Nairobi Serena Hotel (Nairobi, Kenya)

    About Nairobi Serena Hotel

    Less than a kilometre from the city centre, Hotel Nairobi Serena is a luxury 5-star hotel featuring a full-service spa, an onsite hair salon, meeting rooms and complimentary self-parking. Jomo Kenyatta International Airport is 13 kilometres away. The individually-furnished rooms are air-conditioned and have private bathrooms with separate bathtubs and showers. Room amenities include a minibar with free bottled water provided, free Wi-Fi, a telephone and a laptop-compatible room safe. Hotel Nairobi Serena has an outdoor pool with pool loungers and sun umbrellas provided, a fitness centre, a garden and designated smoking areas. Cafe Magreb specialises in international dishes while The Mandhari is a fine-dining restaurant that has the option of dining alfresco. The Pool Terrace and Bar and The Aksum Bar serve light fare and have extensive wine cellars. The hotel is less than ten kilometres to the world renowned Nairobi National Park and a quarter of an hour’s walk to the City Market.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Spa
    • Parking
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    9.0
    trivago Rating Index® based on 2484  reviews from:
    • Hotels.com(9.2/10)
    • LocationExcellent  8.7 / 10
    • RoomsExcellent  8.5 / 10
    • ServiceExcellent  8.8 / 10

    Positive Reviews

    positive:

    The staff are very professional, warm and welcoming.

    Majority of guests found the members of staff to be extremely friendly and courteous. The hotel’s employees treat you with care and endeavour to make sure that they satisfy your needs to the best of their ability. The reception staff are very pleasant and inviting thus ensuring your stay at the hotel starts off on a high note.

    positive:

    The guestrooms and public areas are very luxurious.

    The hotel has a very high standard of cleanliness that is adhered to by all its employees and this is clearly seen throughout its premises. From the gym to the full-service spa and the pool, everything is well maintained. The rooms are individually furnished and the great attention to detail paid is evident in the décor and the quality of fittings.

    positive:

    Delicious and plentiful cuisine available onsite.

    Guests were extremely pleased by the variety of food offered at the hotel’s restaurants. The dishes are expertly prepared and well presented. Any items that ran out were quickly replenished. This was very much welcomed especially in the mornings as the breakfast buffet was a guest favourite and was in high demand.


    Negative Reviews

    negative:

    The hotel has poorly soundproofed guestrooms.

    A few guests were concerned about the lack of proper sound insulation in their rooms. Some air conditioning units were rather loud and traffic noise travelled easily into the rooms from the street especially for those who left their windows open.

    negative:

    The garden and surroundings are prone to mosquitoes.

    Depending on the season, guests seeking to make use of the garden or dine alfresco at night might be disturbed by mosquitoes.

    negative:

    The menu was found to be wanting by vegetarians.

    Some guests were of the opinion that the hotel does not cater adequately to vegetarian guests in the restaurants menus.


    All amenities

    Wellness / Spa
    1. Beauty salon
    2. Massage
    3. Sauna
    Property amenities
    1. Business centre
    2. Café
    3. Entrance hall/lobby
    4. Express check-in
    5. Lift
    6. Gym
    7. Parking
    8. Terrace
    9. Porter service
    10. Hotel bar
    11. Outdoor swimming pool
    12. Conference rooms
    13. Non-smoking rooms
    14. PC with internet
    15. Restaurant
    16. 24-hour reception
    17. On-site boutique shopping
    18. Snack bar
    19. Sun umbrellas
    20. Deck chairs
    21. Towels at the pool
    22. Laundry service
    23. Spa
    24. WiFi in public areas
    25. Room service
    26. 24-hour room service
    27. Shoe cleaning
    28. Fax/Modem access
    29. Car hire
    30. Concierge
    31. Airport shuttle
    32. Free WiFi (public areas)
    33. Pool
    34. Luggage storage
    35. Housekeeping
    36. Free WiFi
    37. Breakfast
    38. Kids' pool
    39. Hand sanitizer provided
    40. Temperature screening
    41. Masks provided
    42. Safe distance
    43. Response protocol
    44. Online check-in/check-out
    45. New safety protocols
    46. Cashless payment
    For children
    1. Childcare
    2. Playground
    Accessibility
    1. Wheelchair accessible
    2. Accessible parking
    Room amenities
    1. Balcony
    2. Fireplace
    3. Ironing board
    4. Openable windows
    5. Television
    6. Air conditioning
    7. Satellite TV
    8. Desk
    9. Sitting area
    10. Safe
    11. Cable TV
    12. WiFi
    13. Free WiFi (rooms)
    14. Coffee machine
    Sports facilities
    1. Fitness

    Arrival / Departure

    1. Check in: 14:00
    2. Check out: 12:00

    Contact

    Kenyatta Ave.,  00100,  Nairobi,  Kenya
    Telephone: +254(20)2822000 | Fax: +254(20)2725184

    Frequently Asked Questions about Nairobi Serena Hotel

    • Is there a pool area at Nairobi Serena Hotel?

      Yes, Nairobi Serena Hotel offers 2 pool areas.

    • Are pets allowed at Nairobi Serena Hotel?

      No, Nairobi Serena Hotel doesn’t allow pets.

    • Is parking available at Nairobi Serena Hotel?

      Yes, Nairobi Serena Hotel provides Parking, Accessible parking for guests.

    • What time is check-in and check-out at Nairobi Serena Hotel?

      Check-in at Nairobi Serena Hotel is available from: . Check-out time is by .

    • Where is Nairobi Serena Hotel located?

      Nairobi Serena Hotel is located in Kenyatta Ave., 00100, Nairobi, Kenya.

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