Nairobi Serena Hotel (Nairobi, Kenya)

Majority of guests found the members of staff to be extremely friendly and courteous. The hotel’s employees treat you with care and endeavour to make sure that they satisfy your needs to the best of their ability. The reception staff are very pleasant and inviting thus ensuring your stay at the hotel starts off on a high note.

The hotel has a very high standard of cleanliness that is adhered to by all its employees and this is clearly seen throughout its premises. From the gym to the full-service spa and the pool, everything is well maintained. The rooms are individually furnished and the great attention to detail paid is evident in the décor and the quality of fittings.

Guests were extremely pleased by the variety of food offered at the hotel’s restaurants. The dishes are expertly prepared and well presented. Any items that ran out were quickly replenished. This was very much welcomed especially in the mornings as the breakfast buffet was a guest favourite and was in high demand.

A few guests were concerned about the lack of proper sound insulation in their rooms. Some air conditioning units were rather loud and traffic noise travelled easily into the rooms from the street especially for those who left their windows open.

Depending on the season, guests seeking to make use of the garden or dine alfresco at night might be disturbed by mosquitoes.

Some guests were of the opinion that the hotel does not cater adequately to vegetarian guests in the restaurants menus.