Positive Reviews
positive:
Fine dining and friendly hotel staff
Reviewers generally said they were made to feel at home during their stays and had positive things to say about the hotel staff, describing their service as friendly and professional. There was further praise for the locally-sourced food served in the restaurant plus its extensive wine list. Breakfast was also well-received by a majority of visitors who liked the wide choice on offer.
positive:
Beautiful and peaceful location
Located just off the Ring of Kerry tourist route and a short drive from Killarney town, this tranquil hotel is surrounded by some of Ireland's finest scenery. Many guests had a relaxing stay, commenting on the beautiful countryside, range of leisure activities nearby and position within the national park.
positive:
Rejuvenating spa
The award-winning spa was a big draw for many visitors. Reviewers who sampled its range of treatments generally thought its facilities were first class, featuring professional staff and using top brand products.
Negative Reviews
negative:
Minor grumbles about maintenance and cleaning
Guests occasionally said they encountered a few issues that detracted from their overall experience. These included aging furniture, cobwebs and dust, poor TV reception, noisy air-conditioning and patchy free Wi-Fi connection.
negative:
Doubts over value for money
A few reviewers questioned whether this hotel represented good value for money versus other high end accommodation they had stayed at previously. Some didn't like the design of the modern parts of the hotel; others doubted the five-star rating or said they felt it could be a little overpriced. Guests whose rooms had car park views sometimes reported feeling underwhelmed.
negative:
Spa shortcomings
Spa users generally liked the facilities but some commented that changing rooms were limited. Occasionally visitors were disappointed to find certain features of the spa unavailable or out of order.