Motel SureStay Plus Hotel by Best Western Point Richmond (Richmond, USA)

Some guests staying at Marina Bay Inn & Suites have good things to say about the motel management and staff, reporting that they're doing their best with limited resources. However, some guests have less positive interactions with staff.

So far, no other recent positive opinion has been expressed by guests about this hotel.

So far, no other recent positive opinion has been expressed by guests about this hotel.

According to reports, Marina Bay Inn & Suites is not in a good condition, requiring a lot of work to bring it up to standard. Guest complaints include scuffed and broken furniture, peeling wallpaper, moldy bathrooms and an unkempt pool. The on-site restaurant is also reported to be permanently closed.

Past guests report instances of nonfunctioning amenities within guestrooms. Among the items that guests have found unusable are irons, lamps, remote controls, telephone, televisions and microwaves.

The majority of guests are critical of the location of the motel, reporting that the local neighborhood is less than desirable. The neighborhood, which is primarily industrial, is said to be frequented by some questionable characters. Meanwhile, the convenience of the nearby freeway is outweighed by the sleep-bothering noise it produces