Positive Reviews
positive:
A Standout Location
From concerts at Nutter Center to trips to the Air Force Museum, this hotel's location made it easy for guests to check items off their itineraries. Furthermore, they really liked how there are many restaurants nearby, plus a convenience store across the street.
positive:
The Staff Are Quite Friendly
Guests were very impressed with the level of service offered by the hotel's staff. Many mentioned certain front desk employees by name and said those individuals helped set the tone for positive stays. Furthermore, the hotel's employees were very attentive when trying to resolve issues that arose, and maintained cheerful attitudes throughout challenges.
positive:
An Attractive Value
Guests appreciated that they could stay here without spending a lot of money. The low rates were often what compelled guests to pick this property over other options, especially when they wanted more cash to spend on fun things, rather than accommodations.
Negative Reviews
negative:
The Rooms Smell Like Smoke
Although this is now a smoke-free property, guests often reported that their rooms had a strong, distinctive odor of stale cigarette smoke. There were reports of guests using their own air fresheners to improve the issue, or reporting the issue to staff members, who took the same course of action.
negative:
Minor Cleanliness Shortcomings
Guests frequently found that the housekeepers weren't as detail-oriented as they should have been when servicing the rooms. Most commonly, the problems cited were relatively minor things like dirty carpets and hairs in the bathroom or on the bedding, but still these issues tainted guests' overall impressions.
negative:
Consistent Wi-Fi Problems
Guests mentioned that they had trouble connecting to the Wi-Fi, and that the service was often down for long lengths of time. Even when guests were able to connect initially, they said the connection was not stable.