Positive Reviews
positive:
Complimentary refreshing drinks await you
If you are a coffee or tea lover, you will be impressed by this hotel. Complimentary tea and coffee are served each day at the lobby. The atmosphere is quite relaxing so you can sit down and have a worthwhile talk with your friends. Moreover, the beverages are replenished regularly.
positive:
Serene and tranquil environment
Red Roof Inn Cleveland East may be near the highway, but there is negligible traffic noise. The walls are thick enough so there are no strong sounds from the hallways and nearby rooms. In addition, the staff is alert enough in responding to shouting guests.
positive:
Excellent parking service
You can easily park without any extra charges. If you want, you can call in advance and request the staff to reserve a good spot for you. Moreover, the parking area has direct access to the rooms so you can conveniently transfer your luggage.
Negative Reviews
negative:
Rooms may smell strongly of cigarette
If you are assigned to a non-smoking room, you might encounter some cigarette smells. Guests reported that many had violated the rules. Thus, you are advised to ask for air fresheners and report violations to the management if you encounter any.
negative:
Issues with the beds
Some say that the beds are soft, so they seem to sink on it. Others say that the beds are a bit firm. However, these are highly based on preferences. You can just ask for extra comforters and the staff will quickly deliver them to your room.
negative:
Some facilities have loose handles
Some toilets need to be flushed more than once. Some knobs of the air conditioners fall off. However, the staff is efficient in gluing them back. If they cannot sort things out quickly, a repairman will be sent to your room.