Positive Reviews
positive:
Solid breakfast offerings.
The breakfasts provided by Puffin Inn are consistently rated as being better in quality than most you'd find at competing hotel chains, including some hand-prepared selections like fruit and beverages to round out prepackaged items among the display. Overall, it's a satisfying and tasty way to start the day.
positive:
Secluded and peaceful.
Alaska is known for its sense of natural beauty and tranquility, and even near a city's center, Puffin Inn keeps that sentiment alive and well. The premises are often quiet and allow for you to relax without the bothers of the outside world and road traffic.
positive:
Informed staff members.
The staff at Puffin Inn knows a great deal about Anchorage and the more rural sites in Alaska, aiding you in navigating the state and some of its more hidden treasures from behind the 24-hour front desk. They'll be invaluable to your regional exploration.
Negative Reviews
negative:
Sparse furnishings.
Puffin Inn feels too outdated and austere for its own good, in spite of some charm from an older building being present. You'll find yourself wishing for updated decor, colors, and general design choices, especially in the bedroom areas.
negative:
Separated facilities.
The fitness center, guest areas, check-in desks, and various other sections of the premises are separated by long walks, making them both uncomfortable and inconvenient to travel between. Covered walkways or hallways would significantly alleviate this issue, but shorter distances overall are the missing ingredient for making the property user-friendly.
negative:
Hygiene concerns.
Multiple guests reported bedbugs, stains in their rooms, and mold in some areas, highlighting an issue with the cleaning quality of the maintenance staff. Numerous rooms should be inspected, updated, and cleared out for new installations as soon as possible.