Positive Reviews
positive:
Convenient location close to attractions
Sweet-toothed visitors in town to indulge their passion for chocolate loved that this straightforward hotel was just a short drive from Hersheypark and Hershey's Chocolate World plus associated attractions. Another bonus resulting from the location next to US Route 422 was that there were gas stations, eateries and shopping malls in the vicinity.
positive:
Clean, comfortable and affordable rooms
Many guests said the rooms were clean and comfortable enough for a short getaway and the reasonable rates appealed to budget-conscious travelers, many of whom said they got decent value for money at this hotel. However, a few reviewers felt the rooms and bathrooms were quite small. Freebies like parking and the continental breakfast were a plus.
positive:
Personnel were pleasant
Reviewers frequently spoke highly of the customer service, often saying staff were friendly, helpful and attentive.
Negative Reviews
negative:
Nuisance noises and smells
Some light sleepers blamed thin walls for occasionally enabling them to hear noise from connecting rooms and the corridors. Occasional traffic noise bothered some guests too. There were also some claims of annoying musty smells in certain areas of the hotel.
negative:
Mixed thoughts on free Wi-Fi
Although guests appreciated the gesture of free Wi-Fi access at this property, there were some reports that the network suffered from underwhelming speeds and patchy coverage.
negative:
Cleanliness and maintenance could be improved
Although many guests said they found the rooms to be clean, comfortable and well-maintained, there were others who weren't as charitable. Some critics commented that the hotel was outdated and would be enhanced by further modernization to tackle maintenance issues like worn carpets, dated decor and an occasionally unreliable hot water supply. There were also grumbles about cleanliness standards. These included dust, stained bedding, mold in some bathrooms and dirty floors.