Positive Reviews
positive:
Convenient location- close to many restaurants
Best Western Smoky Mountain Inn's guests noted that its location is very convenient, especially for those who are food junkies. There are a lot of dining establishments just steps from the hotel, giving guests a wide range of options in choosing where and what they want to dine.
positive:
Breathtaking views of the Great Smoky Mountains!
Waking up to the view of the Great Smoky Mountains is something that most guests really loved! The breathtaking scenery available really makes staying memorable and worth every penny. Moreover, the tranquil environment plus the lovely mountain background makes the hotel a picture-perfect setting!
positive:
Commendable service-efficient & friendly personnel
Most guests appreciated the quality of service they received. The hotel staffs are very friendly and professional, and they also go the extra mile just to ensure that the guests are satisfied during their vacation.
Negative Reviews
negative:
Rooms are a bit small
All of the rooms have sufficient amenities for a great stay. However, some of the guests find the room's space to be a bit lacking, especially for those traveling with huge luggage. This may cause a bit of discomfort, particularly for those guests who are used to staying in spacious accommodations.
negative:
Breakfast may not be very abundant
Although the food served during breakfast is of great quality in terms of taste, some of the guests complained of the small serving. Food easily runs out during breakfast too, forcing some of those staying in the hotel to go outside and dine in other places.
negative:
Air conditioning units are noisy
Rooms are fully air-conditioned. There were moments, however, when guests were disturbed in the middle of their sleep due to the air conditioning unit being very noisy. This caused inconvenience, especially to those who are sensitive to noise.