Positive Reviews
positive:
Great location.
Best Western Parkside Inn Frankfort is located right off interstate and close to many fine restaurants, shopping outlets, and abundant nightlife not to mention top attractions such as Prodigy Vineyards & Winery (26-minute walk away) and Capitol View Park (4.3 miles from the hotel).
positive:
Super-friendly staff.
Guests say the staff here is exceptionally warm, friendly, and very professional. Guests are made to feel completely at home the moment they step into the hotel. The cleaning staff does a splendid job keeping the rooms and public spaces spotlessly clean.
positive:
Clean rooms/ nice public amenities.
According to guests, the rooms here are spacious, spotlessly clean, and very well appointed. Guests love the fact that pets are allowed into the rooms. Additionally, public amenities including the indoor and outdoor pools with ample space to lounge, round-the-clock gym with modern equipment, and the modern business meeting facilities make for a very satisfying stay.
Negative Reviews
negative:
Smoking in the rooms.
Best Western Parkside Inn Frankfort features some smoke-free rooms. A few guests have however reported staying in rooms that reeked strongly of cigarette smoke despite being designated as non-smoking rooms.
negative:
Poor TV reception/average breakfast.
Several guests have complained that TV reception in the rooms is pretty bad while the available channels are rather limited. Additionally, guests say that the breakfast served here is of mediocre quality with no meat or eggs available.
negative:
Dated rooms/noisy ground floor.
According to guests the rooms here are rather dated with outmoded furniture. The showers are aged and operate too loudly. Further, guests staying in rooms at or near the ground floor have reported finding them too noisy at night due to both human and vehicle traffic.