Mercure Telford Centre Hotel (Telford, United Kingdom)

Most reviewers thought this hotel had a prime location in the heart of Telford town center. Business guests appreciated the proximity to Telford International Centre, the motorway and government offices. The majority of visitors liked being close to the station, restaurants, cinema and shopping mall.

Most guests felt the bedrooms were adequately spacious and cleaned to a good standard. On the whole, reviewers liked the beds, décor and amenities, saying the rooms were comfortable. Disabled visitors reported the accessible room features to be fit for purpose.

In the main, visitors said they encountered a good level of customer service, describing staff as friendly and helpful. A few reviewers raved about the service saying nothing seemed too much trouble for the personnel.

A few visitors were left a little underwhelmed when they encountered occasional minor issues like imperfect cleaning in the rooms or out of order elevators and fitness center facilities. Some guests observed problems with bookings which led to them initially being checked-in to already occupied rooms.

While many guests loved their breakfasts, steaks and burgers, other had mixed views about the hotel catering. Some diners felt breakfast was a bit of a letdown or that service was occasionally slow. Another criticism was that dining options within the hotel could be pricey.

It is usually a matter of personal taste, but some guests left reviews criticizing the rooms for being too warm or too cold. A lack of air-conditioning bothered some people in the summer, whilst others thought the rooms weren’t warm enough in the colder months. However, some guests reported being supplied with additional heating on request in cold weather.