Manila Marriott Hotel (Pasay, Philippines)

It seems a lot of guests were using the hotel for a bit of a luxury airport layover. To this end, they found the hotel to be very suitable. They mentioned that the terminals were actually quite close, and that the hotel’s airport shuttle was very efficient. They didn’t really feel that they needed to hire a car or get a taxi.

Guests were overwhelmingly satisfied with the dining options available at the hotel. The breakfast came in for the most praise, but guests also felt that the there was such as great variety of restaurants for the other two meals that they almost had too many excellent choices.

It was hard o find a bad word written about the staff. Guests mentioned that they seemed to be well trained in hospitality, always acting appropriately and with their guest’s interests in mind.

This was undoubtedly the most common complaint. Guests didn’t really bring up the question of value for money, but did say that the room rates at the hotel were exceptionally high - certainly much higher than they were used to paying at similar properties in the region.

Guests who needed to be in central Manila pointed out that it was pretty far from the hotel. They felt that it was not really a suitable hotel for those who would often need to be there.

Many guests were simply astonished to be charged extra for in-room Wi-Fi. Considering the luxury nature of the hotel, and the central role connectivity plays in people’s lives nowadays, they felt it should definitely have been included in the room rate.