Lowell Hotel (New York, USA)

Most guests of this hotel have raved about the level of customer service that they experienced. This property looks into every detail for guests throughout their stays and ensures that everyone has all of their needs taken care of. Guests have said that the service at this property is second to none.

Numerous guests have loved the location of this hotel. The property is just steps from Central Park and within walking distance of Times Square, Broadway, Rockefeller Plaza, and many other attractions for which New York City is known.

Despite being located in the heart of Manhattan, this hotel is very quiet. The street in front of the property doesn't get much noise, which has helped guests to sleep, and the hotel is set far enough back that it remains quiet throughout the night.

Guests have reported that the standard rooms at this property don't feature a view. While the suites have terraces that provide views of the city, those who were in a basic room did not have a view to enjoy from their rooms.

Past guests have complained about the slow service in the restaurant at this property, particularly during breakfast. Given the great service experienced throughout the rest of the hotel, guests were expecting more from the restaurant staff.

There have been complaints about this property not having a designated bar or lounge. While guests can get a drink in the restaurant, they would have preferred to be able to simply go to the bar to place their order.