Lotte Hotel Moscow - The Leading Hotels of the World (Moscow, Russia)

Many guests have commented on the hotel's staff, saying that they are extremely friendly and will greet you with a smile. This is a rare occurrence in Russia, as service staff tend to be quite cold, making this hotel stand out from the rest in Moscow.

Numerous guests have loved the hotel's breakfast. In fact, it has been called the best in all of Moscow by many guests, as it provides good variety and tastes quite good. This breakfast goes far beyond what you would expect from a buffet breakfast at a hotel.

Multiple guests have said that this property has an outstanding location, as it is within walking distance of Red Square and many other top attractions in Moscow. This location makes the hotel ideal for tourists and business travellers alike, since it is close to nearby everything that the city has to offer.

The spa at this hotel gets quite busy and, therefore, it can be quite difficult to get in without an appointment. Guests have been disappointed that appointments haven't been available for them while staying at the hotel.

There have been complaints from guests about the interior decor. While there isn't anything wrong with it, these guests would have preferred a more modern look inside the rooms, rather than the old style decor that is present.

Guests have struggled to get the climate control working in their rooms. This has led to rooms being too hot during the summer.