Negative Reviews
negative:
Construction Views
The hotel sits on the top floors of a high-rise, so guests automatically expect panoramic views. However, a few people have noticed construction obstructing the scenery. Fortunately, this is not forever, and for the most part most rooms and suites have an amazing vantage point of the city skylien or Lake Michigan.
negative:
Short on Staff
In the early days of the hotel's opening, guests mentioned that it was difficult to find staff, perhaps because management was still trying to figure out coverage for the luxury hotel. However, it seems that issue has since been addressed given the many guests who have expresssed that they have had a positive experience/
negative:
Late Check Out Not Always Guaranteed
If you're looking to extend your check out, keep in mind that the hotel may not always be able to accommodate your request. So be prepared.