Lea Marston Hotel (Sutton Coldfield, United Kingdom)

Guests who love to golf love this hotel. Marston Lakes Golf Course is attached to the hotel, which features nine holes and is tailored to USGA specifications. Guest's found the lake and parkland course to be beautiful and relaxing. There's also a putt course, driving range, and, for those rainy day, an indoor golf simulator.

It was clear to everyone who stayed that the hotel holds its employees to the highest standards of customer service. They reported everyone they encountered to be friendly and professional, and treated every request seriously.

Previous guests loved Lea Marston's relaxing spa. In addition to offering 40 different treatments, they have a heated swimming pool, steam room, spa pool and sauna. Many guests took advantage of one of the hotel's spa package deals, some of which include options for couples where one can unwind in the spa while the other plays golf.

Reviews of this hotel were overwhelmingly positive. Complaints were few and far enough between that nothing seemed terribly indicative of a pattern. For those guests that did have a bad experience here it was usually due to some sort of booking confusion. In a few instances the hotel was overbooked and had to walk guests or spa appointments were suddenly cancelled and had to be rescheduled.

A few guests expressed ire over not being properly informed of certain policies. Most of these were time related, like the time of check-in, the time the restaurant closed, the time of check-out, and how far in advance reservations needed to be made.

Some guests had trouble accessing the Wi-Fi, or reported it to be particularly slow.