Positive Reviews
positive:
Great location with gorgeous views.
This location can't be beat. At Lake Arrowhead Resort and Spa, you will enjoy staying in beautiful natural surroundings in the San Bernardino National Forest, right on Lake Arrowhead. Guests have enjoyed the serene and beautiful views. The property is also within walking distance to some area attractions. .
positive:
Room to move around.
The property and rooms are spacious, a factor which people also have appreciated. You won't feel closed in at this hotel.
positive:
Nice restaurant on-site.
You will most likely enjoy high-quality dining at this resort. Most people have had positive things to say about the food served at the on-site restaurant. .
Negative Reviews
negative:
Staff efficiency can be improved.
Though some guests said staff members were polite and on top of things, a number of people had complaints about the unapproachable demeanor of some staff members as well as issues with poor service. Common remarks from guests were that some employees were unfriendly, didn't follow up on requests or were performing very minimal service. .
negative:
Rooms a little worn down.
There have been some comments about rooms being out of date and having worn out furnishings. There also have been issues with noise due to old flooring. One guest said that floor boards were very creaky and they could hear guests on the floor above them walking around all night .
negative:
Several additional negative remarks.
There are have been negative remarks about extra resort fees, lumpy and uncomfortable bedding, finicky air conditioners, plumbing problems and general comments about the resort being in need of some updating .