Kyoto Rich Hotel (Kyoto, Japan)

Many guests loved the fact that this hotel is only a ten-minute stroll from Kyoto Station and has a bus stop right outside the door which services all of the city's major shrine attractions. Having Nishiki market, the Geisha quarter and the river within an easy stroll was considered pretty handy too.

Most visitors gave a big thumbs-up to the staff here for the consistently excellent service provided throughout their stay. The diligent team on the reception desk earned the highest praise.

You might assume that, because this is a large, ten-storey building, the wireless Internet here may be a little hit-and-miss at times, particularly on the upper floors. Thankfully, very few guests have reported anything other than excellent, straightforward Wi-Fi access - even on the top floors!

A great many visitors have said that they recoiled every time they entered the lobby area - the smell of cigarette smoke embedded within it is so strong it's almost overpowering.

Numerous visitors have remarked that this hotel's interiors - including the accommodations - look so dated they feel like they could be in a timewarp. Indeed, many guests suggested that a comprehensive refurbishment is long overdue.

Whilst some of the rooms here are an okay size, it is clear that most guests have found the size of their accommodations quite dissatisfactory.