Positive Reviews
positive:
Perfect location.
Guests who wanted to see the cty sights were very happy with the location of SHS Vienna Urban. It was the perfect address for reaching Schönbrunn Palace, Zoo, and the Technical Museum. A bus and train were found to be 300 metres away, and the street in front of the hotel was conveniently lined with shops and restaurants.
positive:
Unpack your bags and stay awhile.
Guests thought that spacious rooms had everything they needed for a comfortable stay. A nice bed, great shower, and quality furnishings provided tremendous value, and the majority of guests were happy with their decision to stay here.
positive:
Helpful reception staff.
While a few members of the hospitality team appeared flustered at times, customer service was satisfactory overall. Guests were made to feel welcome, and liked the friendly demeanour of front desk personnel.
Negative Reviews
negative:
Soundproofing could be better.
A few guests were bothered by noise coming from the busy street. Traffic sounds and pedestrian noise late at night weren't ideal, and some wished that they were staying in a room at the back of the hotel.
negative:
Fussy Wi-Fi
This hotel might not be suitable for business guests, according to those who had repeated problems with Wi-Fi. If you are reliant on the Internet for work, make sure that you bring back-up measures.
negative:
A smelly situation.
A small number of guests encountered the smell of fried food in their rooms. Ventilation systems weren't always up to standard, and rooms near the restaurant or next door hamburger spot seemed to be the most effected.