Positive Reviews
positive:
Quiet and convenient location.
The hotel is reasonably close to the town centre whether you are driving, taking public transport or walking. The town centre is within 15-minutes’ walk and offers a choice of cafes, restaurants and bars. Muckross House is a 15-minute drive away or 30-minutes by bus. The INEC is just 10-minutes’ walk away.
positive:
Beautiful and spacious rooms.
The rooms are spacious, well presented, clean and luxuriously furnished. Some rooms also include a views of the beautiful surroundings and the Flesk river. Wi-Fi access is reliable and basic amenities such as toiletries, tea and coffee are provided. The hotel is also located in a quiet and peaceful location which affords a good nights’ sleep.
positive:
Friendly and attentive staff.
At the Killarney Riverside Hotel the staff are attentive, warm and welcoming. Guests found that nothing was too much trouble for staff, who strove to make their stay as relaxed and enjoyable as possible.
Negative Reviews
negative:
Food is not up to standard.
Some guests complained that the food offered was not always fresh and of poor quality. Other guests felt that the food was ok, but that it was expensive and suggested that better quality and value for money could be found at the restaurants and cafes in town.
negative:
Cleanliness needs attention.
At times the cleanliness of the rooms is not kept to a standard befitting a 4-star hotel. Complaints included that the rooms smelled unpleasant, the carpets and curtains were in need of a clean, and spider webs could be found in the rooms.
negative:
Wi-Fi access is problematic.
You may experience some difficulty accessing the free Wi-Fi. Guests complained that the access codes given did not always work, while others had to repeatedly log into the network.