iStay Hotel Monterrey Histórico (Monterrey, Mexico)

Past guests report that the hotel’s central location makes it great for exploring Monterrey. The hotel is in the heart of the city, close to a wide range of shops, services and the Macroplex, home to some of the city’s best museums. For destinations further afield, Estación Zaragoza metro station is a ten-minute walk away.

According to reports, the hotel is manned by a professional team of polite and attentive staff. Guests report that the front desk team offers a high standard of customer service, while housekeepers and servers are said to be friendly.

Barring a few reports to the contrary, the hotel is generally considered to be clean and tidy. Guests report that accommodations are free of dust and dirt, while common areas are said to be well-maintained.

Reports suggest that certain areas of the hotel are showing their age. Some of the hotel’s carpets are said to be well-worn and ready for a replacement, while many guests are unimpressed by towels, which have been described as thin and uncomfortably firm.

Guests looking to take the hassle out of dinner by ordering from the room service menu may find themselves disappointed by the service. Past guests report that not only can room service be very slow but it’s also not guaranteed to be what you ordered. A number of guests have frustratingly had to return orders to be corrected, further lengthening the wait.

Many guests have been disappointed by breakfast at the hotel. According to reports, there are few items to choose from, while many guests consider the price to be on the expensive side.