Positive Reviews
positive:
Tranquil environment allows for a truly relaxing stay.
With lovely views of the lake, Intercontinental Hanoi Westlake guarantees a truly relaxing stay. There is minimal noise coming from the outside, and the ambience of the hotel sets the perfect mood to just unwind and forget about the stresses of daily living. Moreover, the facilities and the massage services provide maximum relaxation to all guests.
positive:
Fantastic food is served in the restaurants.
Each restaurant serves food with great quality. With lots of dining options available, you can be sure that you will get what you want to eat. Moreover, the exceptional service of the restaurants and bars makes dining in the hotel a great experience.
positive:
Lovely pool area.
One of the best ways to relieve stress is to relax and enjoy a refreshing swim. The hotel features a luxurious pool area that is sure to take your worries away. Moreover, the environment in the pool area contributes to a very invigorating vacation.
Negative Reviews
negative:
Prices may be a bit expensive.
The prices in the hotel - from the stay to the food and drinks, are a bit high. However, such prices are to be expected when staying in five-star hotels. In addition, you are guaranteed that you will be getting what you have paid for, and even more.
negative:
Limited Wi-Fi in the rooms is discouraging.
Wi-Fi access is free inside the rooms for only an hour. However, for those who wish to enjoy unlimited Internet access, they may do so in the hotel lobby.
negative:
Some amenities are a bit dated.
The hotel has been operating for quite some time now. This means that some features and amenities are already a bit old. However, such amenities contribute to the over-all ambience of the hotel, and a five-star stay is still a guarantee.